Domestic shipping is provided by AUSTRALIA POST
Express shipping is provided at a flat fee of $10.95. A tracking number will be provided in your shipping confirmation email.
We are working closely with our delivery partners to ensure parcels arrive to you the safest way possible. Click on the links for further information around additional measures Australia Post, If you have any queries about your deliveries please email orders@transformedlashesandbeauty.com.au
DELIVERY CONFIRMATION
You will receive an email confirmation with a tracking number when Transformed Lashes and Beauty has shipped your order. Once delivery confirmation becomes available, Transformed Lashes and Beauty is no longer liable for any lost, stolen, or misplaced packages.
It is the purchaser’s responsibility to provide an accurate address and contact information. Please ensure you have items delivered to a safe location.
If you order products that we do not have in stock, our warehouse team will notify you and
refund you for that product immediately.
DAMAGED / MISSING MERCHANDISE
Please inspect all packages immediately upon delivery. If you believe that an item is damaged/missing, please notify us via email within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases the damaged merchandise must be returned along with packaging materials. Transformed lashes and beauty reserves the right to either replace the item or offer an in-store credit towards other products. No return will be accepted without prior authorization
from our customer service.
MERCHANDISE EXCHANGE / RETURNS
Transformed lashes and beauty must be notified by email within ten (10) business days of receipt of your merchandise to grant an exchange. Orders over ten (10) days old are non-returnable. Return shipping fees on exchanges are the responsibility of the customer. Once your item has been inspected, you will receive an exchange or credit. All items need to be returned within thirty (30) days from purchase. No exchanges will be accepted without prior authorisation. Items must be unopened and in the original packaging. Transformed lashes and beauty does not offer refunds unless authorisation has been given. Exchanges and credits will be applied at our discretion.
RETURN ADDRESS:
Transformed Lashes And Beauty 27 The Boulevard, Parafield Gardens SA 5107
Important: when
mailing your returns to transformed lashes and beauty please ensure you include
your name, business name, e-mail address, contact number, and reason for returning.
If a shipment is
returned due to entering an incorrect address (not including a building or suite number) or an oversight on the purchaser’s behalf (errors in the product(s) selected), shipping & handling fees will apply. In the event that a return is a result of our error, we will pay the return shipping fee.
Once the item(s) are returned, please allow twenty-four (24) hours for re-processing.
CANCELLATIONS
All orders can be canceled without penalty up until it has been packaged – once packaged a 15% re-stocking fee applies. Once shipped an order cannot be canceled or retrieved.
DISCONTINUED PRODUCTS
No credits, refunds, or exchanges are allowed.